Shipping Policy

DYM CONCEPT SHIPPING POLICY

Our Shipping Policy was last updated on 16.JUL.2024

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to DYM Concept

● "Goods" refers to the items offered for sale on the Service.

● "Orders" means a request by You to purchase Goods from Us.

● "Service" refers to the Website.

● "Website" refers to dymconcept.com, accessible from http://dymconcept.com

● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at DYM CONCEPT. The following terms and conditions constitute our Shipping Policy.

INTERNATIONAL SHIPPING POLICY

SHIPMENT PROCESSING TIMES

All Orders are crafted in our workshop within a certain timeframe mentioned in each Product page details. This is usually between 2 and 4 weeks. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

 SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for Your Orders will be calculated and displayed at checkout.

● shipping method: Priority Airmail via Deutsche Post

 Shipment cost: based on weight, depending on your Order

 Estimated delivery time: 10-15 business days

● shipping method: DHL Express

 Shipment cost: based on weight, depending on your Order

 Estimated delivery time: 2-5 business days

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. However, it is preferable that you provide us with a street address for faster and more secure delivery

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

We take great care in packing our products, and damages are a highly unlikely event during shipping. We are liable for any products damaged or lost during shipping and will cooperate in case needed.

If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

● by visiting this page on our website: https://www.dymconcept.com/store/contact

● by sending us an email: info@dymconcept.com